Plans and limits: Starter, Growth, Pro and Scale

ScanChat AI offers 4 plans: Starter, Growth, Pro and Scale. Each plan sets clear limits: a number of replies per month, a number of chatbots and more or less advanced lead capture features. This article helps you pick the right plan and keep an eye on your usage.

Current prices are shown in your dashboard, on the Billing page.

Limits of each plan

Here are the plan limits with the AI included option (the standard option, nothing to set up):

• Starter: 500 replies per month, 1 chatbot.
• Growth: 1,500 replies per month, 3 chatbots.
• Pro: 3,000 replies per month, 10 chatbots.
• Scale: 6,000 replies per month, 20 chatbots.

A "reply" is one message sent by your chatbot to a visitor. The counter resets every month on your subscription's anniversary date (its start date): for example, if you subscribed on the 9th, it resets on the 9th of each month. This also applies to yearly plans.

Lead capture by plan

Every plan collects your visitors' contact details. What changes:

• Starter: up to 4 fields (name, email, phone…). New lead alerts go to your account email.
• Growth: up to 10 fields, industry templates and advanced fields (choice lists, numbers). You can choose the address that receives alerts.
• Pro and Scale: up to 20 fields, up to 5 alert recipients, and automatic sending of leads to your CRM (Zapier, Make).

New lead WhatsApp alerts are included from Growth, within a monthly quota: 20 during the free trial, 100 with Growth, 300 with Pro and 1,000 with Scale (not included with Starter). Beyond that, alerts continue by email only. This quota resets on the same date as your replies.

To learn more, see Capture leads, Get an alert for every new lead and Send leads to a CRM.

Engagement by plan

• Starter: the teaser bubble, the same message shown across your whole website.
• Growth, Pro and Scale: in addition, up to 5 messages per page, with their statistics. See Invite your visitors with messages per page.

Monthly or yearly

On the Billing page, the Monthly / Yearly switch shows both options:

• Monthly: you pay every month.
• Yearly: you pay once a year. The price is shown per month and for the whole year.

The limits stay the same: with a yearly plan, you still get your reply allowance every month.

Track your usage

1. Open Usage in the menu.
2. Check the Billing Period: start date, next billing, days remaining and current plan.
3. Look at the Usage Stats: replies used and chatbots created, with a progress bar. Under the replies, the date of the next reset is shown ("resets on" followed by the date).

You receive an alert email when you reach 80% of the period's replies, then another one at 100%.

From 80% of your replies, the Buy Extra Replies ($29 for 250) button appears under the replies bar. When you go over 80% of your replies or chatbots, an Approaching Your Limit box appears with an Upgrade Plan button. For replies, it also offers the button to buy extra replies.

When you reach a limit

• Chatbot limit: you can't create a new chatbot. Your existing chatbots keep working.
• Reply limit: your subscription stays active, but your chatbot no longer gives AI answers until the reset date, unless you buy a reply pack or move to a higher plan.

In the meantime, here is what your visitors see:

• If your chatbot collects contact details (an email or phone field): it invites visitors to leave their email or phone number. These contacts are saved as leads, with consent wording, and you are notified as usual.
• If your chatbot collects no contact details: it shows a short message saying it is temporarily unavailable.

To keep going right away, you have two options:

1. Buy extra replies: on the Usage page, the Buy Extra Replies ($29 for 250) button adds a pack of 250 replies for $29. It's a one-time purchase, paid with PayPal. The replies are added to the current period and stay valid until the next reset: they are neither carried over nor refundable.
2. Move to a higher plan: see Change plan or cancel.

Next steps

• 7-day free trial: what's included and what happens at the end.
• Payment and invoices: how to pay and download your invoices.
• Change plan or cancel.