Change plan or cancel your subscription

You can change plan or cancel your ScanChat AI subscription at any time from the Billing page. If you pay by card, you change plan without cancelling. There's no commitment: you keep access until the end of the period you've already paid for, and your data is kept.

Cancel your subscription

1. Open Billing.
2. Find your current plan, marked Currently Subscribed.
3. Click the Cancel Subscription button just below it.
4. A Cancel Subscription? window reminds you of the end date of your period. Click Yes, Cancel to confirm, or Keep Subscription to go back.

The Subscription Cancelled message confirms the cancellation, and you receive a confirmation email. You won't be charged again, whether you pay by card or with PayPal.

What happens after you cancel

Until the end of the paid period, nothing changes: your chatbot keeps answering and you keep every feature of your plan. The Usage page shows the date until which you keep access.

At the end of the period, your chatbot stops answering your visitors. However, nothing is deleted:

• your chatbots, their settings and their documents are kept;
• your leads and conversations remain available in the dashboard.

You can subscribe again at any time from the Billing page: your chatbot is back on right away, with no need to reinstall the script on your website.

Upgrade to a higher plan

If you pay by card, you change plan without cancelling:

1. Open Billing.
2. Under the plan you want, click Switch to this plan.
3. The Change plan window shows the amount charged today, the new price from your next billing date and your new limits.
4. Click Pay … and change plan to confirm.

The change is immediate: your new limits (replies, chatbots, features) apply right away and your chatbots stay linked to your subscription. You only pay the price difference, prorated for the days left in your period. Your renewal date doesn't change: from that date, the new price is charged as usual.

Example: you are on a $39/month plan and switch to the $99/month plan halfway through the period. Today you pay (99 − 39) × 50% = $30, then $99 on each renewal. Under $1, nothing is charged.

If the payment is declined, nothing changes: update your card (see Payment and invoices) and try again. The invoice for the amount charged appears in your invoices.

Downgrade to a lower plan

Click Switch to this plan on … under the cheaper plan, check the details, then click Confirm the change. Nothing is charged today.

The change is scheduled for the end of the period you've already paid for: you keep your current plan and its limits until that date, with no refund. The new price is charged from your next billing date, and your plan switches at that point.

Until that date, a Your plan will switch to … on … banner is shown at the top of the Billing page. Click Cancel this change to keep your current plan.

If you have more chatbots than the new plan allows, your existing chatbots keep working, but you can't create new ones.

Switch from monthly to yearly (or back)

Use the Monthly / Yearly switch on the Billing page, then click Switch to this plan under the plan you want.

• Monthly to yearly: the change is immediate and a new one-year period starts today. You pay the yearly price, minus the unused part of your current month. Example: $99/month plan, 10 days left out of 30, $950 yearly plan: 950 − 99 × 1/3 = $917.
• Yearly to monthly: the change is scheduled for the end of the year you've already paid for, like a downgrade.

If you pay with PayPal

Changing plan without cancelling is available for subscriptions paid by card. With PayPal, first cancel your current plan (see above), then click Get Started under the new plan. If it costs more, the payment window shows an amount marked (Upgrade): you only pay the price difference.

Next steps

• Plans and limits
• Payment and invoices
• Personal data and GDPR