Quick replies: offer ready-made questions

Quick replies are clickable questions shown under your chatbot's welcome message. The visitor clicks a question, and the chatbot shows the exact answer you wrote. It's the easiest way to start the conversation and guide visitors to your key topics.

How it works for the visitor

1. When opening the chatbot, the visitor sees your welcome message, then a row of buttons with your questions.
2. They click a question: it appears as if they had typed it.
3. After a short animation, your answer is shown.

The buttons stay available for the whole conversation: the visitor can click another one, or type their own question freely.

Create your quick replies

When creating the chatbot: in step 1 of the wizard, Essentials. In the Chatbot behaviour section, you will find Quick Replies (Suggested Questions).

1. Click Add Quick Reply.
2. Fill in the Question (the button text) and the Answer.
3. Repeat for each question.

Afterwards, at any time:

1. Open My Chatbots and click Edit on your chatbot.
2. Open the Quick Replies tab.
3. Click + Add Question, then fill in the question and the answer.
4. To delete a quick reply, click its trash icon.
5. Click Save Changes.

Choose your questions well

The best quick replies match the questions your customers ask you every day, or the action you want to trigger:

• "What are your prices?"
• "Which area do you cover?"
• "What are your opening hours?"
• "I'd like a free quote"
• "Book an appointment"

A few tips:

• Three or four questions are enough. Beyond that, the row scrolls sideways and the last ones go unnoticed.
• Short questions that fit on a button.
• Answers that invite the visitor to continue: end with a question or an offer ("Would you like a personalized quote?").
• Add a link if needed: a web address written in the answer becomes clickable.

Good to know

• The answer is always the same: it isn't generated by the AI. That's ideal for precise information you want to control word for word.
• The AI doesn't know your quick replies. If a visitor types the same question themselves, the AI answers from your instructions and knowledge base. So also add the information to your instructions or a document.
• Quick replies aren't translated: they are shown exactly as you wrote them, whatever the visitor's language. If you have many foreign visitors, keep the wording simple.
• Their colors are set in the Appearance tab, folded Customize colors section (Quick reply background and border). The chosen Theme also sets them in one click. See Customize the appearance.

What's next?

1. Polish your welcome message, shown right above.
2. Offer appointment booking with your Calendly link.
3. Test the chatbot by clicking each quick reply.